Refund policy

Return & Exchange Policy

Last updated: September 8, 2026

At Bottoms Bliss, we want you to feel confident about every purchase. If your order isn't right for you, we offer a simple return and exchange process subject to the terms below.

1. Return & Exchange Window

You may request a return or exchange within 2 days of delivery of your order.

Requests made after this period may not be accepted.

To initiate a return or exchange, please contact us at:

Email: customersupport@bottomsbliss.com
WhatsApp/Phone: +91 79779 62686

Please include your order number and briefly explain whether you would like a return or exchange.

2. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the product must:

  • Be unused and unworn.
  • Be in its original condition.
  • Have all original tags and packaging intact.
  • Not have any stains, marks, damage, washing, alterations, or signs of use.
  • Be returned with the original invoice/order details where applicable.

Products that do not meet these conditions may be rejected.

For hygiene and product-quality reasons, we reserve the right to refuse a return or exchange if the product shows signs of wear, washing, alteration, or damage caused after delivery.

3. Returns — Change of Mind / Size / Preference

If you wish to return a product because of a change of mind, incorrect size selection, fit preference, or any other reason not related to a product defect:

  • The return must be requested within 2 days of delivery.
  • A ₹150 return shipping charge will be deducted from the store credit issued for the returned product.
  • Eligible returns will be issued as store credit only.
  • Store credit can be used toward a future purchase from Bottoms Bliss.

We do not provide refunds to the original payment method for standard returns.

4. Exchanges

We offer exchanges within 2 days of delivery, subject to product availability and eligibility.

You may choose any other available product from Bottoms Bliss.

For a standard exchange that is not due to a damaged, defective, or incorrect item:

  • A ₹150 return shipping charge will apply.
  • The original product must be returned in eligible condition.
  • If the replacement product costs more than the original product, you will need to pay the price difference.
  • If the replacement product costs less, the applicable difference will be handled as store credit.
  • Exchanges are subject to availability.

5. Damaged, Defective or Incorrect Products

We take extra care to ensure that every order reaches you correctly and in good condition.

If you receive a product that is:

  • Damaged,
  • Defective, or
  • Different from the product you ordered,

please contact us within 2 days of delivery.

Please provide your order number and clear photos/videos showing the issue so that our team can review it.

If the issue is confirmed:

Same-product replacement:
Bottoms Bliss will cover the return shipping and provide a free replacement of the same product, subject to availability.

Different-product exchange:
If you prefer a different product instead of the same-product replacement, the standard ₹150 return shipping charge will apply. Any applicable price difference will also need to be settled.

We will work with you to resolve confirmed product issues as quickly as possible.

6. Products That Cannot Be Returned or Exchanged

Returns and exchanges may not be accepted for products that:

  • Have been worn or washed.
  • Have been altered or modified.
  • Are damaged after delivery due to customer use.
  • Are returned without original tags or packaging.
  • Show stains, odors, marks, or other signs of use.
  • Are returned after the applicable 2-day return/exchange period.

7. Return & Exchange Process

To request a return or exchange:

Step 1: Contact us within 2 days of delivery.

Step 2: Provide your order number and the reason for the request.

Step 3: For damaged, defective, or incorrect products, provide clear photos/videos of the issue.

Step 4: Our team will review your request and provide the next steps.

Step 5: Once the returned product is received and inspected, we will process the eligible return, store credit, or exchange.

Please do not send a product back without contacting our customer support team first.

8. Store Credit

Eligible standard returns are refunded through Bottoms Bliss store credit only.

Store credit will be issued after the returned product has been received and passes our quality inspection, subject to the terms of this policy.

The applicable ₹150 return shipping charge will be deducted before the store credit is issued.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

Once an order has been processed or shipped, cancellation may no longer be possible and the standard return/exchange policy may apply.

10. Contact Us

We're here to help.

Bottoms Bliss
Email: customersupport@bottomsbliss.com
WhatsApp/Phone: +91 79779 62686

For return or exchange requests, please mention your order number so we can assist you faster.